Direct Clients

Payment Policy for Standard Rate:

  • The guest will be charged the 50% of the total amount 7 day prior the arrival.
  • Remaining balance to be settled at the hotel upon arrival.
  • Credit card guarantee is required to secure your reservation.
  • Hotel reserves the right to pre-authorise credit cards prior to the guest’s arrival.
  • At check in, the same Credit Card, used at the time of booking, should be presented.
  • A valid credit card must be presented during the check in.

Cancellation Policy for Standard Rate:

  • Free cancellation is allowed for this rate 7 days prior the scheduled arrival.
  • In case of cancellation less than 7 days prior to arrival, the guest will be charged the 50% of the reservation.
  • In case of non-show the quest will be charged the total amount of the reservation.

Payment Policy for Semi Flexible Rate:

  • The 50% of the total amount of the reservation will be charged at booking.
  • Remaining balance to be settled at the hotel upon arrival.
  • A Credit card guarantee is required to secure your reservation.
  • Hotel reserves the right to pre-authorise credit cards prior to the guest’s arrival.
  • At check in , the same Credit Card, used at the time of booking, should be presented.

Cancellation Policy for Flexible Rate:

  • No free cancellation is allowed for this rate, special conditions apply.
  • In case of cancellation the pre-payment can be used as a voucher which the guest can redeem within 18 months.
  • In case of non-show, the guest will be charged the total amount of the reservation.

Travel Agents

Payment Policy for Standard Rate:

  • 20% is requested upon reservations, remaining 80% balance 15 days prior arrival date.
  • In case of failure to provide payment as above, the hotel reserves the right to cancel reservation without any further obligation.

Cancellation Policy for Standard Rate:

  • Free cancellation is allowed for this rate up to 15 days prior the arrival and in this case the 20% is refundable.
  • In case of cancellation less than 15 days prior to arrival the 100% of the reservation will be charged.

Payment Policy for Semi Flexible Rate:

  • 50% is requested upon reservations, remaining 50% balance 30 days prior arrival date.
  • In case of failure to provide payment as above, the hotel reserves the right to cancel reservation without any further obligation.

Cancellation Policy for Flexible Rate:

  • No cancellation is allowed.
  • In case of cancellation 50% of the total amount will be charged as cancellation fees.
, Payment / Cancellation Policies